Frequently Asked Questions
Orders
Who can shop at our Cash & Carry stores? And on our website?
Who can shop at our Cash & Carry stores? And on our website?
The option to purchase on our website or at our Cash & Carry stores is reserved only for VAT holders.
Is there a minimum spend?
Is there a minimum spend?
The minimum spend is €30.00 + VAT.
Do the prices shown include VAT?
Do the prices shown include VAT?
No, the prices displayed do not include VAT.
What do I have to do to be able to purchase?
What do I have to do to be able to purchase?
Our website pages are accessible to everyone, but purchases are reserved exclusively for registered customers. To register and provide us with the information we need, you can fill out the following form. Registration is free and does not require a membership card.
I'd like to buy a product online but I'm not sure it's what I'm looking for. What can I do?
I'd like to buy a product online but I'm not sure it's what I'm looking for. What can I do?
The products on our website can be touched and viewed at any time at our Cash & Carry stores. Our Cash & Carry stores are open Monday through Friday from 9:00 a.m. to 5:30 p.m. (non-stop).
How do I know if the product is available?
How do I know if the product is available?
Each page on our website displays the availability of the product you're searching for. This information may change throughout the day depending on current sales: if you plan to pick up your order at our Cash & Carry locations, make sure the product is available on the day you choose to visit. Therefore, please remember that product availability is purely indicative and, while usually accurate, we cannot guarantee it. Due to the simultaneous presence of multiple users on the site, products may be sold to other customers before the order is confirmed. Even after the order confirmation email has been sent, there may be cases of partial or total unavailability of the goods. If some of the ordered products are not immediately available, the customer will be contacted to offer alternatives or arrange for deferred delivery.
Points of sale
But I'm at the shop during the week. Is it possible to come on Sunday?
But I'm at the shop during the week. Is it possible to come on Sunday?
Our Cash & Carry at the Commercity location is also open on Sundays from 9:00 am to 1:00 pm.
Which is the best-stocked Cash & Carry?
Which is the best-stocked Cash & Carry?
Our Cash & Carry locations mirror each other. You'll find the same products at all our locations. If you have any questions or concerns, one of our consultants will always be available to guide you and help you choose the items you're looking for.
Shipping and returns
Where did my package go?
Where did my package go?
As soon as your order is processed, you'll receive an email with a link to track your delivery. If you don't receive the email within 48 hours, you can request the link at this address: servizioclienti@plastidea.it
You can check the location of your package directly on the courier's website.
Can I return the purchased goods?
Can I return the purchased goods?
Pursuant to Legislative Decree no. 206/05 (Consumer Code), refunds and/or returns are not made, except in exceptional cases.
Any replacement of defective or damaged goods can be made within 15 days of collection of the goods, exclusively upon completion of the appropriate form and presentation of the purchase invoice and return slip.
If the above conditions are not met, Plast Idea reserves the right not to carry out the replacement.
Can I pay cash on delivery to the courier?
Can I pay cash on delivery to the courier?
For orders under €500.00 + VAT, you can pay cash on delivery to the courier at no additional cost. Alternatively, you can pay by advance bank transfer or credit card.
If I decide to pay by bank transfer, when will I receive my order?
If I decide to pay by bank transfer, when will I receive my order?
If you choose to pay by advance bank transfer, your order will be processed as soon as the payment is received (this can take 2 to 3 days). You can send a copy of your payment confirmation to this email address: servizioclienti@plastidea.it
Various
I always hear about CONAI? But what is it?
I always hear about CONAI? But what is it?
The National Packaging Consortium, abbreviated to CONAI, is a consortium of approximately 1,000,000 packaging producers and users. All prices shown include the CONAI contribution required for the recovery and recycling of materials such as paper, plastic, wood, steel, aluminum, and glass. Products are subject to the pricing conditions in effect at the time of purchase.